General Terms

The following information states’s terms and conditions applying to the obligations and prerogatives of users visiting either the company’s website, as well as to the obligations and prerogatives of the company. The aim is to provide information and assistance regarding the processes of searching for and purchasing the company’s products, either from a physical shop or from our e-shop.

Use of this website is subject to the terms cited here. If you continue to browse and/or use this website, you are agreeing to comply with and be bound by the Terms of Use. Should you disagree with any part of these terms and conditions, please do not visit/use this website or its services.

Current Terms of Use are subject to modification or update, at any time and without prior notice. You are kindly requested to regularly check for updates and changes, since the use of the website signifies compliance with all terms and conditions, as currently applicable.

The Company (PAIA) is a protected brand name, under FLORA FORCE HEALTH PRODUCTS (PTY) LTD (reg ​ 1997/002849/07), a privately held company, headquartered in South Africa. The production facility and offices of FLORA FORCE HEALTH PRODUCTS (PTY) LTD are located Cape Town, South Africa respectively.


Co reg ​ 1997/002849/07

VAT no 4200179416

Registered Address:
Century Square Heron Crescent, Century City 7446


Unit 3, Regent Park, 18 Bell crescent,
Westlake business park, Westlake, Cape Town

T. 0861 33 67 23

Directors: Mr. J. P. Kerschbaumer, Mr G. Kerschbaumer

Intellectual & Industrial Property Rights

All contents of this website, including, texts, graphics, drawings, photographs, illustrations, designs and generally records of any nature are the property of Flora Force Health Products (Pty) Ltd, save such logos and devices owned by brands whose products are sold through this website, and are governed and protected by the provisions of South African and International law. Accordingly, the contents may not be reproduced, republished, sold, copied, distributed, transmitted, broadcast or modified in any manner whatsoever, in part or in full, without the prior express written consent of the company.


Texts published on this website, may contain inaccuracies or errors. Periodically, additions, revisions or modifications may occur regarding the information published in this website. Flora Force Health Products (Pty) Ltd reserves the right to, at its discretion, modify the products described in this website.

Personal Identifiable Information

FLORA FORCE HEALTH PRODUCTS (PTY) LTD designed this website so that you may visit it without having to disclose your identity unless you wish to do so. To initiate any transaction with the company, though, you are required to post some identity information. When you place an order, we shall ask for your full name/corporate name, e-mail address, home address, delivery address (in case it is other than the home address), phone number etc.

FLORA FORCE HEALTH PRODUCTS (PTY) LTD fully complies with the provisions of the (known as GDPR) of the EU. The collection of your personal data is made only for specific and strictly defined purposes, which are directly related to our business activity. The legal basis for the processing is usually your consent, which is obtained upon your detailed information. In addition, the processing of your data may be done by us for the execution of the contract between us or for our compliance with our legal obligation or for the purposes of our legitimate interests that are mainly related to our business activity. This data is not disclosed to third parties other than the company, which provides us CRM and/or website maintenance services and the courier or transport company, which carries out the delivery of our products, from which we require to take all the necessary technical and organizational measures to ensure its protection.

GDPR provides enhanced rights for individuals (data subjects) and in particular the right to be informed about the data we have and how we process them, the right to correct them or update them, delete them if we do not keep them for a specific, legitimate and stated purpose, the right to object to their processing and the right of portability.

You may address your requests to the following address and we will respond to your requests within one month unless the relevant procedure is nearly impossible for us. In this case, we will inform you directly providing you an explanation for the relevant reasons thereof.

We are at your disposal for any question or clarification, which you may address either by phone to the number 0861336723 or by e-mail to the address

FLORA FORCE HEALTH PRODUCTS (PTY) LTD reserves the right to update or revise its Privacy Policy terms and conditions, to conform to future expansions or other modifications of its website or the services provided.

This current statement regarding the Protection of Personal Information applies to the conditions for collecting and managing, by, of personal information provided by the website users, visitors or members.

Under no circumstances, including negligence, shall Flora Force Health Products (Pty) Ltd or be held liable for any damages caused to the visitor/user by reason or as a result of the use of the company’s website which he/she makes on his/her own initiative and with the knowledge of these terms.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within one working day.

All orders are dispatched our preferred courier service. A delivery being delayed is not grounds for return or refund.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.


FLORA FORCE HEALTH PRODUCTS (PTY) LTD and does not, in any way, store credit card numbers. Online payments are processed through PAYFAST, which is a secure payment platform. Refer to PAYFAST for details of their security measures when processing payment.


FLORA FORCE HEALTH PRODUCTS (PTY) LTD may collect users’ data, using Cookies or similar technology. Cookies are small files stored in the hard drive of each visitor/user’s system, which do not have access to any files in the computer. They are used in order to facilitate your access to specific services and/or pages available at the company’s website, as well as for statistical purposes in order to determine areas which are useful or popular.

You can adjust your web browser to recognize cookies sent to you and give you the option to refuse or allow them.

Please be aware that for certain services and pages in this website, use of cookies is a requirement and in case you don’t accept it, you may not be able to conclude your purchase.

Third party cookies

Some of our business partners use their own cookies or widgets on our website. We have no access to or control over them. Information collected by any of those cookies or widgets is governed by the privacy policy of the company that created it, and not by us.

Legal capacity

You may not access our website or order our goods or request our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.

From browser

We automatically receive and record Internet usage information on our server logs from your browser, such as your Internet Protocol address (IP address), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (usage information). Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.

Return and Refunds Policy

The provision of goods and services by is subject to availability. In cases of unavailability, will contact you with options

An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by

If a product is damaged or broken when you receive it, you must inform within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier’s remedy is then up to their own discretion and itself will not be held responsible for issuing a refund.

If you receive the wrong product you must contact within one working day. We will check our system to see whether a miss pick has occured. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered at our cost.

Deemed acceptance

By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.